Privacy Policy

Effective January 1, 2025 — pursuant to GDPR and Austrian Data Protection Act

1. Data Controller

The controller within the meaning of the GDPR is: Anichstraße 21, 6020 Innsbruck, Austria. Email: privacy (at) immomonk.com

2. Data We Collect

We collect master data (name, address, email, phone), usage data (log files, session data, browser information), contract data (services used, payment history), and content data you enter when using our platform.

3. Legal Bases of Processing

We process your data based on: Art. 6(1)(b) GDPR (contract performance), Art. 6(1)(c) GDPR (legal obligations), Art. 6(1)(f) GDPR (legitimate interests), and where applicable your explicit consent (Art. 6(1)(a) GDPR).

4. Cookies and Tracking

Our website uses technically necessary cookies for operation (session management, language settings). For analytics and marketing, we exclusively use privacy-compliant, EU-hosted tools and obtain your consent via a cookie consent banner.

5. Third-Party Processors

To provide our services, we work with carefully selected data processors with whom we have concluded data processing agreements (DPA) pursuant to Art. 28 GDPR. All service providers are located in the EU or offer adequate safeguards.

6. Your Rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20), and objection (Art. 21). To exercise your rights, contact privacy (at) immomonk.com. You also have the right to lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at).

7. Data Security

All data is stored on ISO-27001-certified EU servers with 256-bit AES encryption. Transmissions exclusively use TLS 1.3. Regular security audits and penetration tests ensure a high level of protection.

8. Privacy Contact

For privacy questions, contact: privacy (at) immomonk.com